Frequently asked questions
Are your products made to order?
Yes. Every item is printed or made just for you when you order, by our production partner Printful. That is why each piece is unique — and why production takes a little time.
How long does production take?
Production typically takes 2–7 business days before your order ships. You will get tracking by email as soon as it is on its way.
How long is shipping?
Shipping time depends on where you live and the shipping option you choose at checkout. Your tracking link shows the delivery estimate for your order.
Do you ship worldwide?
Yes — we ship to most countries. Shipping options and costs are calculated at checkout based on your address.
What if my order arrives damaged or is the wrong item?
Contact us within 30 days with a photo and your order number, and we will make it right with a replacement or a refund.
Can I return a custom-made item?
Because every item is made to order just for you, we cannot accept returns on undamaged custom items. If your item arrives damaged, misprinted, or wrong, contact us — that is always covered.
What is the artwork?
Original Trippymatrix art, created from our infinity tunnel reels — the same worlds from our viral videos. The four worlds in this collection are Checkerboard Vortex, Lava World, Black Hole, and Stairway.
How do I contact you?
Use the Contact page, or email gabriel.kunz@icloud.com.